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Forward Emails from Gmail to Helpwise

Learn how to send the entire backlog of Gmail messages to Helpwise.
Vibhor Agrawal
Updated 4 months ago

You need to set up forwarding from your current email provider to Helpwise to start using Helpwise. Following are the steps to forward your incoming emails from Gmail to Helpwise:

1. Copy the Forwarding Address of your Mailbox.

Helpwise gives you a forwarding email address in return when you create your mailbox, which you can find in your mailbox settings after you have created it. Copy this email address and proceed to your Gmail.

copy forwarding address
Copy the forwarding Email address by pressing the copy button next to it.

2. Add This forwarding address to your Gmail settings.

Go to settings of your account. You can do so by moving to gear icon in your Gmail account. Now go to the section named "Forwarding and POP/IMAP". There you would find a button saying "Add a forwarding address". Press the button and enter the copied address.

add forwarding address on gmail.

3. Now go to your Helpwise Inbox and verify it by clicking on the link in the email received from Gmail.

Gmail sends an email to the forwarding address with a verification link and the verification code. You will find the email in your Helpwise inbox for your mailbox. Open the email and click on the verification link from Google.

Verify Gmail forwarding
Click on the link to verify forwarding.

4. Head back to Gmail and set it up as a forwarding address.

Head back to your Gmail account. Refresh your page and head towards the section named "Forwarding and POP/IMAP". Find "Forward a copy of incoming mail to" under "Forwarding".

Gmail forward a copy to Helpwise
Select the option forward a copy of incoming mail to and choose the correct help-wise forwarding address.

5. Save these Changes

Now scroll down to save the forwarding settings by clicking on the "Save Changes" button at the bottom. Please click on this button, as only then will the forward settings be applied.

save forwarding gmail helpwise

6. Verify these settings, and you're good to go.

Now head towards the Helpwise inbox you just created and click on the "Verify Now" button. It will automatically verify your forwarding settings.

Click Verify now and Helpwise will automatically test these settings.
Click on Verify Now.

Note: If you are setting up Gmail forwarding, you do not have to connect the Gmail sync in the inbox settings page. Connecting Gmail sync and forwarding together will result in receiving duplicate emails.

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