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Import data from your Help Scout account

Steps to import your Help Scout data into Helpwise.
Vibhor Agrawal
Updated 4 months ago

Helpwise allows you to migrate your Help Scout account to Helpwise. Now you do not have to worry about your losing the data in Help Scout while migrating to Helpwise. Its one-click integration allows you to move your Help Scout emails, teammates, mailboxes, notes, tags, ticket numbers and activity logs in your Helpwise account.

Follow the steps below to integrate Help Scout with Helpwise:

  • To generate Help Scout keys head over to your Help Scout account and click on the profile icon on the top right.
  • Click on My App option present on the left sidebar and click on Create My App. Now enter the App Name as Helpwise and Redirection URL as https://helpwise.io and click on Create.
  • Once you create an app in Help Scout, you will get the App ID and App Secret. Copy the App ID and App Secret and paste into the Helpwise (as mentioned in step 1) and click on Save. 
  • That's it, within few minutes your emails from Help Scout will start showing up in your Helpwise account.
Next, to sync emails going forward, go to the inbox settings [https://app.helpwise.io/settings/inboxes] of your newly imported inboxes from Help Scout.
You can sync your emails directly through our email sync with Gmail / Outlook, or also use a forwarding address for other email service providers. Select your inbox and scroll through to find the right options:

We are always there for our customers so do not hesitate to reach out if you need more help with migrating from Help Scout or setting up your account. You can chat with us or write to us at help@helpwise.io.. We also offer support calls on request.

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