Aliases must first be added on your email server (Gmail, Microsoft 365, etc.) to work on Helpwise [except if you are using DNS settings].
Once you have added an alias on your email server, proceed with the below steps:
1. Head over to inbox settings available under Manage > Inboxes and select the relevant inbox
2. Now scroll down and go to Aliases section for your inbox
![](https://knowledgebasecdn.helpwise.io/uploads/204607/204387/e5245d2807e99df180caaa400b118bcff9e065e7-1699519258-5615c24edc2c4f6189effc9ea0e7e18ed7de2596)
3. Now click on Add an alias button.
4. Fill in the name and email of the Alias you want to create
![](https://helpwise.io/help/wp-content/uploads/2020/02/Screenshot-2020-02-20-at-12.02.57-PM.png)
5. You will receive a verification link on the email you just added. After verifying you can use this alias.
6. Reply as Alias: If you toggle this on, the From address will be auto-selected as the alias address when your customers write to the alias email id.
For example, let's say your primary email id is david@helpwise.io and your alias email id is david.anderson@helpwise.io. If an email is received on david@helpwise.io, when you hit Reply, the From address will be the same david@helpwise.io. If an email is received on the alias david.anderson@helpwise.io, the From address will be automatically picked as david.anderson@helpwise.io when you hit Reply.
Note, that if your customer is writing to david@helpwise.io [primary] but you want to reply from david.anderson@helpwise.io [alias], you will have to select that manually.
![](https://knowledgebasecdn.helpwise.io/uploads/204607/204387/c27b5a7991f5e1dffc09737efe4d8b62784611d0-1699519712-8fd8341f98591ebeb63780d2e9f1a36ca568b37d)
After verifying your alias you're good to go. You will be able to use your alias for composing and replying to your emails.
Note: 1 Alias counts as 1 shared Inbox towards your inbox quota.