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How to import a LiveAgent account in Helpwise?

Easy steps to migrate your LiveAgent account into Helpwise.
Vibhor Agrawal
Updated 10 months ago

Helpwise allows you to import a LiveAgent account to Helpwise. Now you do not have to worry about your ongoing conversations in LiveAgent while migrating to Helpwise. Its one-click integration allows you to move your LiveAgent emails, teammates, mailboxes, contacts, notes, and tags in your Helpwise account.

Follow the steps below to integrate LiveAgent with Helpwise:

  • Click on Manage and go to the Import page
  • You'll see LiveAgent Box and now click on "Import LiveAgent".
  • Enter your LiveAgent API Key and domain and click on "Save".
  • In order to get the LiveAgent API Key, head over to your LiveAgent account and go to the settings page and then API. You've to click on 'SETTINGS FOR API V1' to get the API key and domain.
  • Now you'll get the API Key and domain which is present in your API URL i.e., domain/api so you've to enter only 'domain' in domain field like 'https://helpwise2.ladesk.com'.
  • Copy the API Key and domain from here and paste it on Helpwise.
  • That’s it, within few hours your emails from LiveAgent will start showing up in your Helpwise account.

For any questions, feel free to reach out to us at our chat support. You can also schedule a demo call with us here - https://helpwise.io/demo.

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