Go to Helpwise

Helpwise Support Center

Advice and answers from the Helpwise Team

Set up auto-reply for non-working hours

Learn to setup auto-reply in Helpwise to maintain contact with customers outside working hours.
Vibhor Agrawal
Updated 1 year ago

Today we are going to discuss how to set up auto-replies for weekends/holidays using Helpwise rules. Imagine you are away from your desk, and you don't want your customers to feel left out or It's a weekend. Helpwise automation allows you to set up auto-replies or other automation to handle your conversation even in non-working hours

Here's how you can do it.

  • Goto automation>rules and click on create a new rule.
  • Add filters as you wish

You may not want to send an auto-reply to everybody. You can add a filter so that emails only matching that filter trigger an auto-reply. I am using the "Day" based filter because I want to set up auto-replies only for weekends. You can also use date and time-based filters. If you don't select any filter the rule will run on every triggered conversation.

  • Add an auto-reply

In action, move down to the Auto-Reply. Mark the checkbox, which will open an editor where you can write the content for your auto-reply, which you want to send as an auto-reply.

That's how you can setup an Auto-Reply that can be used when you're away on holiday/vacation.

Did this answer your question?
😞 😐 😃