💡 A guide to creating automation rules in Helpwise
How to set up once or always trigger for Helpwise rules?Note: Trigger setup - once or always only works for actions such as autoreply, assign, unassign, random assign, and round-robin assignment.
Step 1: Navigate to Manage rules
Step 2: Create a new rule or select an existing rule
Step 3: Scroll down to the Actions module
Step 4: Select an action (autoreply, assign, unassign, random assign, and round-robin assignment)
Step 5: Uncheck the option to trigger the rule multiple times in a conversation. By default, it is selected for triggering the rule only once.
Note: If you automate multiple actions by setting them up in the actions module and wish to trigger the rule always. Only these actions (autoreply, assign, unassign, random assign, and round-robin assignment) will be triggered always while the other actions will be triggered only once.
For example: In the image attached below, when the condition of the rule is met, only the Auto-Reply action will be triggered always while the Add Tag action will be triggered only once in the conversations.